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License, support and update coverage

Unless your entitlement expressly specifies a limited term, a paid license permits continued use of the version for which you hold a valid entitlement, subject to termination under this agreement. Expiration of update or support coverage does not by itself terminate that existing use right.

Update and support coverage is separate from the right to use an entitled version. Each new paid Software license includes one year of complimentary support and updates. This coverage includes minor and major updates within its coverage period. Continued coverage after the first year requires a paid support/update renewal. Your entitlement determines the applicable start and end dates and the versions you may use. Continued use of an update received during valid coverage does not require renewal solely because that coverage later expires.

Customers may renew an expired support/update subscription within one calendar month after its expiration without purchasing a new Software license. This renewal eligibility window does not itself extend expired coverage. Coverage dates and update eligibility are specified in the renewal confirmation or license entitlement.

During active support/update coverage, Teknica will use commercially reasonable efforts to investigate reported issues and, where practicable, provide guidance, workarounds, or updates. Teknica does not guarantee resolution of any particular issue or resolution within a particular time. Compatibility with every current or future version, update, or configuration is not guaranteed.

See the Software Agreement and Support Policy for applicable terms. Previously granted commitments remain governed by their applicable agreements.