This policy describes support and updates for Virtual Display Manager from Teknica Software, Inc. Read it together with the software license agreement. Your applicable agreement, purchase confirmation, or license entitlement determines your coverage. A separate written agreement may expressly provide additional commitments.
Support Options
For support requests, licensing questions, and suggestions, use the feedback form or the support email address supplied with your purchase. Phone or priority support is available where included in your applicable support agreement; use the contact details supplied with that agreement.
Online support materials may also be available on this website. Access to those materials does not extend support/update coverage or create an ongoing support obligation.
Support and Update Coverage
Update and support coverage is separate from the right to use an entitled version. Each new paid Software license includes one year of complimentary support and updates. This coverage includes minor and major updates within its coverage period. Continued coverage after the first year requires a paid support/update renewal. Your entitlement determines the applicable start and end dates and the versions you may use. Continued use of an update received during valid coverage does not require renewal solely because that coverage later expires.
Unless your entitlement expressly specifies a limited term, expiration of support/update coverage does not by itself terminate your right to continue using a version for which you hold a valid license, subject to the applicable software agreement.
Teknica may offer updates and new releases but does not promise any particular feature or release schedule. Support/update coverage lasts for the period specified in your entitlement; no extension is implied by continued use.
Renewal After Expiration
Customers may renew an expired support/update subscription within one calendar month after its expiration without purchasing a new Software license. This renewal eligibility window does not itself extend expired coverage. Coverage dates and update eligibility are specified in the renewal confirmation or license entitlement.
Compatibility and Best-Effort Support
Windows, other operating systems, applications, drivers, remote-access platforms, and other third-party components evolve independently of Teknica. Teknica does not warrant compatibility with every current or future version, update, or configuration. During active support/update coverage, Teknica will use commercially reasonable efforts to investigate reported issues and, where practicable, provide guidance, workarounds, or updates. Teknica does not guarantee resolution of any particular issue or resolution within a particular time. A separate written agreement may expressly provide additional commitments.
After Coverage Expires
After coverage expires, Teknica has no obligation to investigate issues or provide support, workarounds, maintenance, or updates, except as required by applicable law or a separate written agreement. Continued use of an entitled version after coverage expires does not extend coverage or create an ongoing maintenance obligation. You are responsible for assessing compatibility and testing changes to your operating environment before deploying them.
Evaluation Licenses
The evaluation period is the period specified by Teknica for the supplied evaluation license. Any evaluation support is subject to the commitments expressly included with that evaluation; an evaluation license does not by itself include a paid support/update subscription.
Downloads and Reporting Issues
Download product updates available under your entitlement from My Account. Evaluation downloads are available from Downloads.
When reporting an issue through the feedback form, include your software version, relevant operating-system and application versions, steps to reproduce the issue, expected and actual behavior, and any relevant error messages. This information helps us investigate.
Applicable Agreements and Existing Commitments
This page does not retroactively withdraw support, update, or other rights already granted under an accepted agreement or purchase commitment. The applicable software agreement controls software licensing, support/update coverage, compatibility obligations, and software-related liability over conflicting general website terms. Support for other products remains governed by their applicable agreements and entitlements.
Policy revision: 2026-10-19. Effective date: October 19, 2026.