Support and Updates

Each new paid Virtual Display Manager license includes one year of complimentary support and updates. Continued coverage after the first year requires a paid support/update renewal.

Customers may renew an expired support/update subscription within one calendar month after its expiration without purchasing a new Software license. This renewal eligibility window does not itself extend expired coverage. Coverage dates and update eligibility are specified in the renewal confirmation or license entitlement.

During active support/update coverage, Teknica will use commercially reasonable efforts to investigate reported issues and, where practicable, provide guidance, workarounds, or updates. Teknica does not guarantee resolution of any particular issue or resolution within a particular time. Compatibility with every current or future version, update, or configuration is not guaranteed.

See the Software Agreement and Support Policy for applicable terms. Previously granted commitments remain governed by their applicable agreements.